Sources and proof status

Receptionist wage, employment, and role baseline.

Use for payroll comparison baselines. Do not imply benefits, taxes, turnover, or after-hours coverage are included in the median wage.

Small-business call handling and voicemail leakage context.

Use as market context, not as Talkstead customer performance proof.

Speed-to-lead and response-time context.

Use for response-time urgency. Avoid turning this into a guaranteed conversion claim.

Editorial quality standard for helpful content.

Use internally and on policy pages to explain content standards.

Structured data accuracy and visibility requirements.

Use for schema governance. Schema must match visible page facts.

OpenAI crawler names and robots policy.

Use for robots.txt crawler support, including OAI-SearchBot.

Approved first-party customer outcomes, testimonials, call volumes, jobs booked, and revenue attributed to AI-handled calls.

Use only with the public/anonymized status approved by the customer. Do not imply every customer receives the same outcome.

Talkstead setup, call-flow design, testing, review cadence, escalation rules, and post-launch tuning.

Use for first-hand operational detail. Keep performance claims separate from process claims unless tied to approved customer proof.

Smith.ai positioning, pricing model, human escalation, and feature claims.

Use only for claims visible on Smith.ai's public page. Re-check quarterly.

Ruby virtual receptionist plan and pricing model.

Use only for public plan/pricing claims. Re-check quarterly.

Goodcall plan pricing, unique customer model, and feature limits.

Use only for public pricing and plan limits. Re-check quarterly.

My AI Front Desk public pricing and self-serve positioning.

Use only for public pricing and feature claims. Re-check quarterly.

Numa positioning around dealership AI, service-lane communication, SMS, voice, and internal messaging.

Use for automotive/dealership fit claims. Do not generalize Numa positioning to non-automotive buyers without source support.

Agent Front Desk public positioning, founder-pricing language, and AI receptionist claims.

Use only for public homepage claims. Promotional pricing and offer scope should be rechecked before quoting specifics.

Approved customer testimonials

Public anonymized

Three approved customer testimonials are available. Dustyn/Prestige is approved as public first-name and business-name proof. James and Jackson are approved for first-name attribution with anonymized business context.

Allowed uses: Homepage proof, Product-page testimonials, Pricing proof, Relevant industry pages, Case-study quote sections.

Restricted uses: Full-name customer attribution without additional approval, James or Jackson company-name attribution without additional approval, Review schema markup, Claims that imply guaranteed outcomes.

Case-study outcomes

Public anonymized

Three customer case studies are approved for publication with first-name attribution. Prestige Cleaning Solutions is approved by business name; the HVAC and water systems studies should use anonymized business context.

Allowed uses: Indexed case studies, Blog evidence blocks, Comparison-page proof sections, Industry-page examples.

Restricted uses: Full-name attribution without additional approval, James or Jackson company-name attribution without additional approval, Unqualified guarantees, Industry-wide benchmark claims.

First-party operational notes

Verified

Approved first-party notes describe Talkstead setup, website data ingestion, workflow design, internal testing, weekly call review, monthly client feedback, and escalation customization.

Allowed uses: Editorial policy, Article operator-note blocks, About page, Comparison-page workflow sections, Product-page setup sections.

Restricted uses: Specific performance claims without data.